My money was debited without my concern.

My money was debited in my account without my concern where I had to contact Capitec Bank digital platform in the evening of the alleged incident.i had to call them and begging them to check if I really accepted a debicheck where I felt so confused when the consultant insist that if I need help then I should go to the service provider who debited money,I explained that yes I tried calling them using the number that I took on the reference but they were no where to be found,I regretted why I even called Capitec on the date in question as I even felt like it is useless to have a bank that can't even protect or assist their clients.