My money ****** from my account but nothing's done

Hello Peter, on the 9th of June, i went to the bank to ask them to unblock my internet banking login since i could not login and also to find out why i have R31 instead of R8000 . To my surprise i was told that i had transferred my money (R8000) to MUNS. To which i responded that i did not know any MUNS and the lady (after going to check who this MUNS was), came back and asked me if i had clicked on a link which was smsed to me. After telling her that it was a profile confirmation email with the link that i had received and clicked, she said that unfortunately it is my fault that my money is gone i shouldn't have followed the link so there is nothing that can be done in getting my money back form this Njoyi/Ngoyi Dlamini (MUNS) person. She also gave the bank details to her manager so that this person can be blocked from *****ing more money. My question is, how come they can't do anything? Do you know how long and irritating the security process is that you have to go through to open a Capitec account? They take finger prints of all ten fingers, a photo of you and they make copies of your ID (which is checked for authenticity). I will forward the matter to Ombudsman for other's safe