My Money Not reversed

I recently had a case of being scared and in less than 30min I went into the bank to reverse the transaction. The consultant then tells me they can't reverse the money because it went to a capitec business account and they will need to investigate and ask the account holder for permission to reverse the money. What nonsense is that they can't help their clients to reverse Their own money. Up until now I have no feedback even thou they made me remote case for a case number. I did my part in order yo get my money back. What are ghey doing to help their clients