My money is still not back i want my money back

So as a first time user i wanted to pay Dstv using Capitec App by the way the companies are listed there definitely the details are add i just need to add my references number and the amount that all boom Capitec app asked me to put Account number "wow" how now cos the account number is suppose to be there already i got confused cos with my understanding it should ask for reference number so i put the Dstv Account number instead of reference of which that was as per app request then payment of R400 on the 04th of April went off, then on the 9th of April our TV was disconnected so i called Dstv to advise them hey i have made the payment i even have the proof of payment, i sent it to them then they sd no they cant find it on their side i should go to the bank or call them to reverse the money, i called Capitec with their broken phones they would answer then drop for 5 to 6 time me trying to call them ok i did finally managed to get hold of them then they sd no i need to do such reverse at the bank inside cos it not a debit order ohk the following day the 10th i went to the bank they told me what i came to do is called RECON and it will cost me R150 i was so suprised i even showed the lady who was assisting me that on Capitec App they dnt have Reference number part they have Account number part what can we do must we assume that instead of account number we must put reference number? Then she apologized and said if i need this reversal "recon" done they will deduct R150 instead of which they did so last month and i was told i will get my money on the after 14 working days we going towards a month now i dont have my money back, they said they will cahrge me R150 to ur suprise i was charge R160 and this charge of R160 i find it too much n their services it sucks i want my whole R400 back n go back to ur stupid app to rectify ur stupid mistake put reference number not account number we not sangomas i want my money R400 back before the close of business, i want to close this account it not for me cant deal with *********** people