1 reviews | Active since Mar 2018
My money is not safe
I entered into an agreement with an external company and agreed to a R800.67 debit order, now they are double deducting the very same amount I was told at Capitec that the only way to stop that would be to close my account and reopen a new one.they said they can't refund my money back ? I would like Capitec to reverse my funds. I thought I should use this platform before going to the Ombudsman because even your Facebook team doesn't even pay attention to my query.
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank