My money is just gone

I am dumbstruck. An unauthorized transaction went off my account on the 22nd of October. The response and assistance from the bank was pathetic. None the less I kept good faith that my bank will get my money back. I opened a police case, I got the affidavit sent to them, I did everything on time. Today I get told that the funds taken from me were used, and they have thus concluded my case and absolutely nothing will be done further!!! What in the hell is that??? I regret ever banking with Capitec!!! Do yourself a favour and stay far away from them!!!!