My money disappeared!

I am completely disappointed in my bank, I sent my friend a R1000.00 using an immediate payment, with a fee of R8.00. My money has just disappeared and Capitec cant tell me why. The money is gone and they are apparently going to audit it. Does this bank not care that this money was sent because of an emergency, because of a crisis! And url have no solutions and no answers. I honestly regret even having this account true!