My money

Did a cash sent on my phone to myself and when I wanted to draw at The capitec Ottery branch ATM no cash came out i then went inside to find out whats happening the bank consultant told me to wait 2 days ,After 2days same story no real feedback given now after 6 days they said it issue is resolved but the consultant said she does not know how this hapened ,the consultant then said they would send an email and I must wait another 2days ,this is ridiculous as this is my own money and no one seem to help me its frustrating and disappointing I've been banking with Capitec for many years and this is the service I get to solve a simple issue !!!!! The service is so poor at the ottery branch