My mom and I visited Capitec Bank's Protea Glen Branch to resolve an ongoing issue with a disputed ATM case

My mom and I visited Capitec Bank's Protea Glen Branch to resolve an ongoing issue with a disputed ATM case. Despite the staff claiming the system was down, one teller was browsing YouTube. My mom has been experiencing a frustrating and emotionally draining experience with the bank, facing unfriendly and unprofessional staff, and a lack of progress in resolving the issue. We're seeking a timely and positive resolution.