My life savings have been ****** and I have no response from Capitec

Capitec I am absolutely disgusted in your services. My app was hacked on the 2nd of September after my phone was ******. I would've assumed after the first R240,000 was siphoned out alarm bells would've been raised. No, and hour and a half later another R240,000 was siphoned. And so it continued until all my life savings were depleted. It is now the SEVENTH of the month and all you can tell me (when and IF I get hold of your ***** department) is that "it's under investigation". I placed my money, my years of hard work and sacrifice IN YOU. Guess what? I don't even have money to buy airtime to phone you again. Could you PLEASE contact me and tell me when my money will be returned?