1 reviews | Active since Feb 2020
My insurance claim
I have loan at capitec bank by which I'm up to date with all my installments, but ever since the lockdown started i had numerous failed encounters with capitec to claim my insurance policy, infact they bad service has been to such an extent that they're last excuse that they have given me "not to pay my claim" has been the worse of all the rubish they ever told me.
So I'm writing this review, because I'm adding to this the gullible message I've received from capitec
Capitec's message : Good day Angus
Kindly note your claim has been declined as you received a total amount that is higher then what your income was when the credit was granted.
Meaning the funds you received from the TERS fund was more than your income was at the time the credit was granted.
My response: This is totally wrong and I have provided them with all relevant proof that they need to proof them wrong!!!! It's utter nonsense
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Good day Angus M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank.
This is how they do business even if you are honest with them, and furthermore they will give me no logical explanation, instead they immediate response are always that I should take it up with the ombudsman, the reason why they suggest this is because they know the ombudsman has a long back-logg of similar complaints pertaining to similar cases of mine i.e it's then gonna take the ombudsman longer to even view my case!!.
Good day Angus M
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank.
This is how they do business even if you are honest with them, and furthermore they will give me no logical explanation, instead they immediate response are always that I should take it up with the ombudsman, the reason why they suggest this is because they know the ombudsman has a long back-logg of similar complaints pertaining to similar cases of mine i.e it's then gonna take the ombudsman longer to even view my case!!.
I have attempted to contact you to no avail.
Please be advised the matter has been resolved on our side and as per your request an email has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
I have attempted to contact you to no avail.
Please be advised the matter has been resolved on our side and as per your request an email has been sent.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank