😭😭😭My hearts sores coz of Capitec Bank😭😭😭

Hello Peter please help to report ********** that happens at Capitec, my colleague sent me a stokvel money using send imali option. He gave me a voucher and pin when I tried to withdraw at ATM It say sorry I can't redeem the voucher. When he went to check at Capitec branch they told him the money was redeemed at Girmistone when we stay at Durban so who is carelessness, and now he suspect as if I did the withdrawal.... we now fighting coz of Capitec Bank😭😭😭 I'm really not ouk I need a special assistant please