My gone from my account

Item: Capitec Bank
Rating: 1
Author: Shamima H

Please assist me. I am really not happy with the service I received by capitec bank its self. Today an amount of R800 and some Rand was taken from my account. I called capitec this morning they blocked my card and said I should get a replacement. They saying I have to wait 40 days for the money. I need my money I dont have money this month to by food. Please I dont know who took my money because I didnt subscribe to any thing. This isnt the first time money has been taken from my account. Once a R50 was taken and then R200 and some Rand. I need my R800 now.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

04 Aug 2020, 14:25

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply04 Aug 2020, 14:25

Official

Shamima H's updateReviewer Update

05 Aug 2020, 14:26

I have checked my Google account and there isnt any history of a purchase. I want the money that was taken out of my account R899.00
Please reverse it. As there is no history on my playstore.

Shamima H's update05 Aug 2020, 14:26

Reviewer Update

I have checked my Google account and there isnt any history of a purchase. I want the money that was taken out of my account R899.00
Please reverse it. As there is no history on my playstore.