My Funds Placed On Hold

I am highly disappointed at how Capitec Bank is handling my case. The bank placed my funds on hold for 7-months now (July 2022 to Jan 2023). No call. No email. No explanation from the bank as to why my funds are placed on hold. I have been to Capitec Branch several times. I have called their customer care on ***over 10-times, still no joy. No one has been able to explain to me as to why my funds are placed on hold.