My funds are somewhere in space and no one can help me!!!

I transferred funds from my Capitec account to a standard bank account choosing the immediate clearance option. this was on Friday 26 July 2019. The fund are still not reflecting and its 4 days later. I called on Saturday and Sunday and Today and no one can assist. instead they telling me to call Standard bank. Does Capitec not have an inter bank department to sort this out for me? why should I be calling around looking for my money?