MY FUNDS ARE ON HOLD WITH NO RESOLUTION OR CONTACT BY INVESTIGATOR

Capitec as held or placed my funds for more than a month now with no further reasons as to why its being held for this long. The investigator is acting like a mini god (not even contacting me as to why my funds as still being held till date, i don't even know who he or she is that is assigned to the case), Please is this how a functional or professional institution should run in todays world?

All i am aware of is that funds were sent to my account and the said funds was sent to me by my wife for heaves sake. they claim it was reported by FNB . i asked my wife if theres any complaints on her side and lo and behold FNB as no complaints, hold or freeze on her account (this was confirmed severally as she contacted FNB), her account is 100% functional.

But as for me Capitec as acted nonchalant to my complaints as to why my funds are held further more. Days have passed now and still no single convincing explanation on whats really the reason. To crown it all, other consultants from Capitec have informed me when i called severally that the alleged ***** report as lapsed since Jan 13th , 2025 as FNB as stopped replying them nor pursue the case. Hence, the investgator as to release the funds or provide me with an update.

Till now, mo update or feedback as been given to me.

I am highly highly disappointed in you guys, you show no regards to your HNI customers. unprofessional to say the least.

Please kindly provide an immediate update as to why my funds are still being held and please release my funds if theres no further reason to have it on hold as there's even no more conviction to do so.