My experience with Capitec’s funeral policy has been painful and deeply disappointing

After losing my grandmother, both my grandfather and I submitted funeral claims on the same day, using the same documents. His claim through Standard Bank was paid out promptly. Mine, through Capitec, is still unresolved . I’ve been sent from pillar to post with no payout. The staff have been rude, unhelpful, and completely ***********. There’s been no urgency, no empathy, and no professionalism all while my family is grieving. Imagine having to ask an 80-year-old man to take on more responsibilities just because Capitec couldn’t do their job. It was not only frustrating — it was embarrassing and unfair. We had planned to put up a tombstone at the same time, but we couldn’t. Thankfully, I had some savings and used them but even then, I wasn’t able to give my grandmother the send-off she truly deserved. Capitec has failed me completely. I’ve shared this experience with those close to me, and many are now looking to move their policies and accounts elsewhere. Capitec’s funeral policy is unreliable and should not be trusted. No grieving family should have to beg for the support they paid for in good faith.