My daughter's money was transferred from her bank account toa P.Bhengu that we don't even know of and the banl says its not their responsibility,my child's money was ****** right in her bank account

My daughter had R1200 balance on her bank account at Capitec,when she tried to buy airtime yesterday she had R2,we went to the branch and we were told the money was transferred to a P. BHENGU,now they telling us they cant reverse the money and its not their fault,and that they will investigate and give feedback over a periox of 30days,she cant wait that long,plz help her