My credit profile not being updated

Hi

I don't know who can assist. I have had a loan with Capitec i paid this load up on 12 December 2017 and they have not yet, on 12 February 2018, updated my credit profile. The balance is still the balance i owed in November 2017 already. I contact the bank several times, with each consultant asking me to send the credit report to prove that it has not been updated, the recent profile was sent on 6 February 2018, i have not even received an acknowledgement of receipt for this email, actually, all my emails.

If there is anyone that can relay this message to the bank, if my credit report is not updated in the next 7 days (by 19 February 2018), I will close all the accounts i have with the bank because i feel like they are not giving me a good treatment i think i deserve.

My cellphone number is ********** 064.