My children are going hungry because Capitec is being *********** with my own hard earned money

I withdrew money from my easy equities account which is linked to my Capitec account so that's where the funds are supposed to go and it's been a week with that money not reflecting in my account. I contact easy equities and they responded promptly stating that withdrawals take 2-3 working days and that I should have received a call from the Capitec forex department. I have also withdrew money from my PayPal account threw my FNB profile and that too is still not yet in my account. I desperately need that money and for Capitec to take their time with no communication at all is pathetic and inconsiderate at the very best. Capitec needs to treat their customers better because we are trusting you with our hard earned money. If the staff is *********** then replace it with people who actually want to work, unemployment is at an all time high.