My card was cloned and i lost money from my account.

On Friday 12th July 2019, I went to the request for bank statement at Midrand branch. After perusing my statement i noted the several withdrawals from my account which i didn't know about and i did not even receive an sms notification for those transactions. On Saturday morning,i went to Mams Mall Capitec bank to enquiry and i was assisted by patient consultant ( Khauhelo). To my surprise,i was informed that my card was cloned and they need to investigate the matter and they will respond within seven days. I had to cancel my card and apply for a new card WHICH I HAD TO PAY FOR IT!. On Monday the 15th July 2019, i was contacted by a lady from the investigation department and she told me that they are disputing my request because it was a card based transactions and a pin number was entered. Clearly it shows that there are no security measures with regards to safety of our money and they even fail to assist me with my money that i work hard for it. I am hard broken and not happy at all with their service and i am thinking of closing all my account and transfer them to another bank.