MY CAPITEC EXPERIENCE

DISGUSTING SERVICE , my wife and I went to the Phoenix plaza branch 2 days consecutively regarding a tranfer that was not " authorised ", we were asked by the consultant to return the next day with an email from the other party regarding cancellation and the money will be transferred back into my wifes account. On arrival the next day with the email , we were informed that we will have to wait 7-14 working days for our money.in questioning why were we not informed of this the day prior ,the manager was called in ,she refused to listen but continuously blabbered and finally states"why would you take the word of a consultant." this drove me insane .If she has no faith in her *********** staff and if she is not willing to listen to a client ,I strongly feel they should not be filling these positions. We are a family of 8 with 5 holding capitec accnts . , guess what we all are about to say Bye Bye Capitec.