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Pascaline M

1 reviews | Active since Feb 2017

14 Feb 2017, 17:23

My Capitec Card discontinued

<p>I have been a Capitec Client for more than 3 years. on the 8th February my capitec account was discontinued and reason being they say i was involved in a ***** scheme or stockvel of R100 from facebook. No one from capitec called me to find out my side of the story, or let me know that they are closing my accoun because they are suspecting fradualant behaviors. To my suprise i only found out today the 14th feb at CBD Pretoria branch. </p> <p> </p> <p>What they told me is that i will never ever have another account at Capitec, Mind dew i was the one who was ****med. There was a guy by the name of Andile Ncayinana who claimed to trade with forex for people and he ****med me R8000 in total. But now my account is closed and i lost even the little i had. i did not know that it was *****, but my argument is capitec did not border to call me, i could have explained. They were supposed to block the ******* not my account.</p> <p> </p> <p>Hope to hear from you soon</p> <p>Pascaline Modiba (Capitec Customer)</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply15 Feb 2017, 08:42
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply21 Feb 2017, 18:21
Official

Hi Pascaline

Further to our telephone discussion and your post today.

Please refer to the information which was relayed by the bank.

Adwena Williams
Complaint Officer
Capitec Bank