My Capitec Bank account has been on hold for a week and 4 days because of this amount of money I received R141999.33

Good day, I am Kegaogetswe Mokganya. My Capitec bank account has been on hold from a week before last. Last week Monday I went to the nearest branch and submitted the affidavit and ID copy they requested. I was told that on Friday the 26 of May it will be working but still it didn't, I tried reaching out to them but they told me to wait for another 48hours which has now passed. I am under Amazon so they told me that my account was on hold bcos somebody reported it for *****. It's been a week and days which passed but they are not helping with anything. I was told the frosensics are investigating and they will be done but still here I am now and still not having access to it. On the 18th of May I received an amount of R34100 from Amazon clients. On the 19th of May I received an amount of R107 899.33 from Amazon clients to work with and that's the day my account was on hold as they say it was reported for ***** but they didn't even tell me the person who did it. I can't use my bank account for personal use and needs bcos of that n I am tired of waiting. I don't understand anything about **** n all that, I don't even know how to **** people. I am tired of waiting, it's been a long time now and by the look of things they won't even help me. They are all telling a different story. They wanted documents I submitted but still nothing. So guys I'm calling out for help. No sms I received telling me that I have access to my account. They are giving a bad service and Amazon is an online-store.