My Capitec account deduction problem

For a long time now I was struggling with deduction going off from my bank account! YES, deductions I did not approve or even subscribed to.

I went to a Capitec branch and spoke to a consultant who explained to me that they can either cancel my card or I can set my online purchase limit to R0.00. But if I cancell my card there will still me fees allocated to me. So the only way was for me to set my online purchase limit to R0.00

Recently I discovered that there are fees that you pay for for every deduction that was not successful. Mine calculated for over R400.00

Today I decided enough is enough!! I am going to cancell my account at Capitec and move to another bank if this situation is not resolved.

I called Capitec and raise my concern. The consultant who assisted me was so nice. So kind and very helpful! She explained to me that if I cancell my card there won't be any fees allocated to me because the card won't exist no more. I will still be able to do cardless transactions untill I can go to a branch to get a new card.

Tarryn, thank you so so much for you excellent service! Thank you for the kind person you are! I was not having a good day at work and then this deductions made it even worse. But you gave me hope for Capitec Bank. You made my day!

Capitec should give you a raise and if they don't then the CAPITEC BRANCH DO NOT DESERVE YOU!!!

Capitec, please see to it that Tarryn gets everything she deserves. You should hold on to this employee because employees like her are hard to come by.

My Ref number: ***