1 reviews | Active since Jun 2020
My Bank treat me like a ********!
Wish there were an option where you can rate into a minus, cause all the faults add up!
Around a month and a half ago i found some transactions on my account that were unaut****d. Small transactions like just under R100. On-line card purchases.
I went to Capitec and request that this please get investigated as it is ********** transactions on my account. Capitec client care and the manager confirm this were ***** and will be investigated.
They advice me to get a new card with new card number. I carry the cost (R70) of this as this is now clearly my mistake. I have this card for nearlyu 3 years, btw...
With the new card I only use to order MRD online. the same transactions start to reappear.
Brave I Went back to the bank today.
Upset as another few transactions is off my account while i were sleeping... We sit there and sit there... forever, Irritrated!
When i demand to speak with a manager, They cal the security on me! Massive alarms and wow. a commotion, as if i was now a massive risk! They escort me out of the branch with a gun... i was unarmed and only demand to speak with a manager. Demand what happen to my money... they refuse to speak with me... I get escorted, like a ********, under weapons out of the bank and then out a shopping centre... take that?
Pls can Capitec explain what i did wrong?
Demand to know where my money so frequently disappearing to? Or are you in on the deal? How many people miss this amounts and don't even look at their statements? And while we talk at so many people in the so called "*****" department, No one did nothing for me, not even a case nr, transfer from here to there and then back. terrible.
Is it fair to pay bank cost to Capitec for allowing ********** deductions off your account, I counted over 30 of them, capitec must put a block on these deductions until a account user approved these on a cell phone or OTP? Now you move your money to another account, then you gets charged R3 per bounced transaction... and capitec don't care. they see the charges and do nothing? Why?
It was reported in the branch as YOU requested??? Why was their no action taken on this matter from management or from the "*****" Department?
The branch manager advice me to complain at the Ombudsman? Why? She say H/O can not sort anything out... Now I have to go fight for my money! We trust capitec with our money?
While Capitec take there money and they do nothing? I wonder if Mr Fourie is aware of whats happening, and daily? Or another CEO so out of touch with his business that you never find him in the office. Try to call. There is a few school leavers that answer emails at the CEO Complain line. But there is no one except for customer care. they cannot make decisions or report anything, have many experiences and calls with the same so called customer service. when someone call with regards to ***** on their accounts, they don't know what to do!
Seriously is there no place at capitec where you as an account user report ***** OR *****UENT TRANSACTIONS. this make me question my relationship decision with this bank as I strongly believe they allow this and get a rewarded or have relation with these deductions. How from a old card and then a new card... same transactions can appear again? And no one at capitec can answer this. Or there is never no one to answer this. There is no one to investigate in the so called "*****" Department?
If you get escorted with guns out of the bank You use for longer than 5 years, demanding what happen to your money, Is capitec now selling apples? or is clients now *********? I was insulted in front of other client in the bank as well as in the shopping centre. the restaurant at the same door as the bank had a great show on my account. so please be careful as it seems capitec becomes a banana republic bank.
THE MANAGER EVENTUALLY SPEAK WITH ME WITH NO SOLUTION OR NO REP[ORT OR NOTHING SAME ANSWER AS BEFORE AND NOTHING GETS DONE AGAIN SOME MAIL WERE SEND TO A LADY BUSY SOMEWHERE NO URGENCY FROM THIS BANK ANOTHER TRANSCATION WENT OF AT 14:35 13 JAN 2023 GREAT WORK CAPITEC
YOU WILL BE REMOVE WITH FORCE AND GUNS IF YOU WANT TO KNOW WHERE YOU MONEY IS GOING
CHEAP BUT A MASSIVE PROBLEM WITH CUSTOMER SERVICE AND DECENT SERVICE TO DECENT CLIENTS. MANAGEMENT LACK A MASSIVE GAP IN THEIR BUSINESS AS THEY THINK THING ARE GOING GREAT!
LETS SEE IF MANAGEMENT WILL RESPOND I LL KEEP THIS POST UPDATED
They were not protecting any money or needed to protect anything.
Can You please explain to me and the readers why they were allowed in the bank with guns?
Was that to remove a unarmed client that demand to know where is money is going? Then I need to arm myself when i visit your bank branch. wave my gun around as the guard did.
Will this be cool in your bank? It was today!
So i am sure from tomorrow morning all capitec users must carry their guns when they visit. This can happen to anyone, especially if they eat out of your account and you demand answers!
They were not protecting any money or needed to protect anything.
Can You please explain to me and the readers why they were allowed in the bank with guns?
Was that to remove a unarmed client that demand to know where is money is going? Then I need to arm myself when i visit your bank branch. wave my gun around as the guard did.
Will this be cool in your bank? It was today!
So i am sure from tomorrow morning all capitec users must carry their guns when they visit. This can happen to anyone, especially if they eat out of your account and you demand answers!
Still no answer on where my money went to or when i'm seeing my money back in my account. seems to me its time to get the news papers involved. cause not even a call from the CEO, MD or the so called ***** Manager... This is how urgent ***** transactions on your account is to them.,.. Are the CEO, MR Fourie even use capitec as his bank? Cause if this happened on his account? Will it be investigated? I don't think he use his own bank, then he would know what is happening. But another management team so out of touch with their clients.... Remove you with GUNS and then no contact, cause its still not important enough.... Please decide very careful before opening an account with capitec as your money is and will never be safe. No investigation so far, no contact, no feedback, just bull! A Mass walk out will be the best option at this stage., There is no security in pace to protect your account, your money can disappear over night and again they will leave you, no contact! Remember SAAMBOU? Is this bank on the same route as Saambou? Does Mr Fourie at Capitec take responsibility? Or is he also a puppet? Seem like it! Terrible at running a bank! No Contact? We have a great afrikaans word for that: Slapg&% Maybe You'll reply on that?
Still no answer on where my money went to or when i'm seeing my money back in my account. seems to me its time to get the news papers involved. cause not even a call from the CEO, MD or the so called ***** Manager... This is how urgent ***** transactions on your account is to them.,.. Are the CEO, MR Fourie even use capitec as his bank? Cause if this happened on his account? Will it be investigated? I don't think he use his own bank, then he would know what is happening. But another management team so out of touch with their clients.... Remove you with GUNS and then no contact, cause its still not important enough.... Please decide very careful before opening an account with capitec as your money is and will never be safe. No investigation so far, no contact, no feedback, just bull! A Mass walk out will be the best option at this stage., There is no security in pace to protect your account, your money can disappear over night and again they will leave you, no contact! Remember SAAMBOU? Is this bank on the same route as Saambou? Does Mr Fourie at Capitec take responsibility? Or is he also a puppet? Seem like it! Terrible at running a bank! No Contact? We have a great afrikaans word for that: Slapg&% Maybe You'll reply on that?