My bank does not want me as client anymore!

I have been with Capitec since 2008. Recently I received a SMS stating that my account had been frozen and that I needed to go to my nearest branch, being Renbro Hammanskraal with my ID and proof of residence. I submitted our Tshwane municipal account which contained my residential address for the past 13 years, the same one that I used to open the account in 2008. To my utter amazement I was informed that my address could not be corroborated, because it did not show on Google maps! My explanation that we lived on a small-holding in rural Tshwane did nothing to convince them that I was who I claimed to be, in spite of my profile on their system containing my photo, 10 finger prints as well as me being in possession of a one time pin ****le enabling me to do my online banking. I was sent on my way after having spent close to an hour to resolve this issue and as I am typing this, I yet have to receive word as to whether I have been updated or what my fate is to be. Will my account be closed after having been a faithful, loyal and active client for 7 years plus? This is the type of pointless inefficient policies that drive clients away and that any company can ill afford...