My bank cant assist

I called their customer care regarding a debit that I have never authorized in my life from a company that I have never heard about "Unlimited insurance".

For more than a year I have had no debits because of maternity.

Not only was the consultant rude and undermining...but couldn't assist saying we should speak to "unlimited" and not capitec...I asked if he can reverse the money and stop my account from those debits,he couldn't...I than asked if he could assist me file a complaint and he responded "call unlimited, this is capitec"

I mean this is my bank. If I bring something to their attention regarding suspicious ***** they should assist.

Just wanted to put this here as a warning for others in future. But I'm done with Capitec.