MY BANK ACCOUNT STOPPED AND THEY DONT HAVE A CLEAR REASON WHY

I'm very disappointed with capitec bank, they stopped my account and when I enqurured why they told me it's due to an account that sent me money that they were suspecting that the account was reported *****, so they asked me to submit affidavit and ID copies from the sender and me to prove that it was not ***** and we are indeed trading, I submit those documents then they gave me an incident number, surprisingly when I try to track the incident it was saying no incident reported since April.

I went up and down to the branch trying to find out what's happening they were just saying they submitted the required documents to forensic and I'll hear from forensic. I waited for 3 weeks no respond nothing, I decide to call around June then their story changes, now they are telling me that they closed my account due to mole behavior and they won't open it.

So first it was a certain amount and now that I've submitted what they wanted they are telling me a different and another reason to why they closed my account. On too of that there's money stuck in there.

When I email forensic they tell me the stop is removed but it isn't. So basically we shouldn't trade because of them. I really don't know what to do anymore. Capitec is just unreasonable honestly