My ATM deposit went MIA

I am so disappointed in Capitec. Yesterday morning on 5 August 2024 at around 10am I made a deposit into a Capitec Business Account at The Reef branch in Germiston. The deposit said it was successfully made however, I did not get proof that I made the deposit. I then called the recipient and asked him if the funds have reflected into his bank account and he denied receiving the payment. After an hour or so, I walk into the Capitec branch at The Reef, I must admit the two consultants were very helpful one of them her name was Lebo. She did all she could to try and assist me. She was advised by her other friendly colleagues to call the Capitec Business Branch, geez did it not take the whole day to get ahold of them? When they finally answered at around 2pm, they would transfer our call from one department to another. When we finally reached the correct department, I was advised to tell the recipient to come into the branch so that they can try and call the Capitec Business branch. That is insane, this man is running a business of sending money to Zimbabwe, how can he go into the branch to sit the whole day and get no assistance? I mean I send money every week to a family member in Zimbabwe at least once a week. The recipient has no reason to lie about receiving the money. I went back to the ATMs at around 4pm and it turned out that their ATMs were all mul-functioning. People cwere not able to make ATM deposits.

A similar thing once happened to me at a. Nedbank ATMs in Primrose about 8 years ago. I took a picture of the ATM and they lodged an investigation and it only took them 15 working days to sort it out. I actually received the money back and life carried on.

Capitec must so something about that incident as well as their technology, this is really concerning.