My account were frozen and when after I got unlocked my 600 OB balance that It was on my account was dissappear I need my refund of my 600

Good afternoon I'm Ndou Mulanga. I'm a capitec user who is now is not well treated afternoon my account was blocked.. because my account got blocked I was out standing balance of certain amount in my easy account then when I've noticed I can not do anything with my mobile bank account and I can not see my account balance I go to the nearest capitec branch they helped me and it all went well but I'm when I checked my bank balance I couldn't see any amount ..and this was hindering me to provide for myself I couldn't buy food or anything for the last past month of September and days before September.. so far I can't tell where was the balance before my account blocked go because when it was blocked I had certain amount In my account.. and this issue has affected me a lot because same as my fnb Bank account because I couldn't able to send and receive money, buy electricity, airtime and I can not withdraw the money. So when I go to fnbthe said this account on mine was blocked because it has received certain amounts from My capitec account then why my capitec account is unlocked and FNB still blocked I go to capitec what do they do they've only gave me incident number.. but I don't see any updates.. I haven't get my balance before my account got blocked.. this situation it is affecting me a lot I'm a unhappy capitec client and I'm looking fo help