My account was paused and I don't know why

One of my savings accounts has been paused out of nowhere with money still in it. I cannot seem to get a straight answer as to why this has occurred and I cannot travel to a branch (it's two to three hours away from where I live and I don't have transport) and explaining this to the bank itself just leads me going in circles. I need this issue to be resolved as soon as possible and via the phone and yet I can't seem to get in contact with capitec to actually get help for the problem.