SS
Sabelo S
1 reviews | Active since Jun 2020
24 Jun 2020, 16:10
My account was **********
My phone banking app has been *****ed and sent R50 000 to Fnb account (22/06/2020). The case was opened. Capitec instructed me to follow up with Fnb as the recipient was FNB. If I follow up with FNB is sending me back to Capitec. Now i am running in circles..
I am really disappointed at Capitec bank as as they are the ones who holds my account .I don't know what to do. If anyone can advise because I went to Capitec branch Brakpan but they could assist at all.. alI was accused of being negligent..
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Replies (2)
Capitec Bank's replyOfficial
24 Jun 2020, 16:23I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply24 Jun 2020, 16:23
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SS
Sabelo S's updateReviewer Update
24 Jun 2020, 17:11I hope this get resolved as soon as possible
SS
Sabelo S's update24 Jun 2020, 17:11
Reviewer Update
I hope this get resolved as soon as possible