My account was emptied by ****mers with face recognition

Capitec bank did nothing and my accout were emptied.

Unusual transactions happened on my account today and Capitec didn't even do anything about that. How was the transaction authorized with only face recognition. I was forced to take the selfie and they got ahold of all my account. My fixed account which was due In June 2025 was accessed over the phone and money was send as Pick and Pay, shoprite voucher. My other saving accounts was send as cash send my debit order was dispute all in a space of 20 mins and Capitec did nothing about it. My account were emptied without my pin number, without my fingerprint, only with forced face recognition. Now m told I need to go to the police station and open a case, wrote an affidavit so they can investigate. I understand the other accounts, but how does my fixed account get accessed and money being available immediately and then emptied into cash voucher and then letting me know that it will be investigated but it's not guaranteed that I will get the money back. My pin was charged., I never authorized that, cash sends I never authorized that. Fixed account accessed I never authorized that. My account being emptied and no communication from the bank, I had to be the one that called to let them know if the incident. I'm highly disappointed. The have access to my cell phone number also so it's a mess

I have a 6 day old baby and c section that I need to heal from I don't know how I will manage to go to the police station and open a case then head to the branch. The only reason I was out was because I had an appointment for the baby and decided to print copies and make a copy of his birth certificate to submit for application to add him on the medical aid.