My account was blocked a few weeks ago

My account was blocked a few weeks ago. I do online banking and transferred money from my capitec to my husband's nedbank Nedbank has opened his account but not capitec. I do not do online banking anymore because of this. They keep asking me for an avidavit. I am in a wheelchair and cannot get one. I am going in to hospital today again and they just insists on an avidavit. I have till 4 this afternoon to solve the case. The branch manager's email at capitec is <***> Please help I am desperate