My account still blocked, client confirmed receipt!!

I am so upset with Capitec! One of my clients, only one out of 100’s of clients went to complain that they had not received their product and Capitec blocked my account without even caring to confirm with me first. I have been banking with them for 3 years! They have been getting loads of bank charges from my multiple cash deposits from my clients because I am running an actual business that makes revenue! Initially when the account got blocked they advised me that the client needs to confirm receipt then they will unblock my account! I spoke to 2 people at Capitec and this is what they advised me. Today I called them to advise them that my client received her package and they can contact her! Now they are asking me to jump through hoops to get the account reopened! I need my 13 month bank statement urgently in order to be able to obtain fundinf for my business! I need it as in TODAY! They are hindering my progress and making life so difficult all because of a logistical delay and one client who complained to them!!! I need my bank statement, I want nothing more to do with Capitec! I have business accounts with FNB and Absa and I have never been through so much nonsense in my life! I just want them to unlock my account so I can get my statements and never have to deal with them ever again!!!