jJ
john J

1 reviews | Active since Nov 2010

24 Aug 2016, 08:54

MY ACCOUNT! MY DECISION!

<p>I just came from Capitec in town centre Mitchells Plain. I tried to put a "stop payment" on one of my debit orders. This is a paid service that exists within Capitec. However, the lady that helped me this morning told me that I must first get permission from my creditor in order to instill this "stop payment". This is rediculous! This is MY account! I am thge one paying bank fees here! no one should be able to tell me what needs to happen in my account! I want this stop payment done immediatly because already have plans in place to pay this account myself via eft! Please assist! david Joseph</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Aug 2016, 10:54
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply25 Aug 2016, 08:41
Official

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank