My account is stopped

Yesterday 10 August 2023 I noticed that my Capitec account has been closed after one of my customers sent me money and it reflected on her side that my account does not exist. When I went into my Capitec cellphone banking app I realized that my savings account has disappeared, this was then that I realized that indeed my account has been closed off. One, I did not receive any communication from Capitec about them closing off my account. I have a business and use this account for my Customers to make payments into my account so now my business has been affected and I am losing money each second that my account is closed. When I called Capitec they told me that there was a payment made to my account from an account that was flagged as a *****ulent account. I know nothing about this *****ulent account and now I am entangled into this web that I have no idea when it will be sorted out. I went to the police station and made an affidavit and sent it to the bank with relevant documents and they advised me that they will conduct an investigation and come back to me when they are done, my only worry is that now my business is on hold as my customers are unable to make payments to me so that means I can’t sell my products. Can my case be reviewed ASAP as I am losing money every minute that my account is closed. My reference number that I was given from Capitec is ***