My account has been frozen

My bank account was frozen by Capitec today on suspicion of ********** activity. I went to the bank to report the issue but i got no assistance. Also, i have called the customer care centre regarding this issue but got no help.

I am not happy at the responses I have received so far because they don't make sense and they don't help me. I have received money from someone on the 23rd and according to the sales person at capitec, this person reported me on Facebook that I've ****med him and i have proof that this transaction was not a ****.

If there was an issue with the funds transferred into my account, why was the source of the funds not investigated prior to clearing the funds? It makes NO sense to clear the funds and then freeze the bank account. This is stupidity and incompetence at its worst!!! Why was the source of the funds not investigated upfront? Why was I not contacted to be told of suspicions and allowed to provide proof of funds? If Capitec's *********** forensics team were able to use their brains, they would have used that approach.

This is frustrating and so dissapointing.