My account hacked and no help from capitec staff

My capitec account was hacked and two online purchases were made. When I approached the Mossel Bay branch, I was told that there was nothing they can do to help. I was told to get the purchase information from the online suppliers from who the purchase was made and then they will see what they can do. The staff had a really bad attitude and were unwilling to help me with my problem. I have emailed the suppliers and hopefully will get better service from them!!!