1 reviews | Active since Jun 2016

23 Jun 2016, 16:00

My Account Closed

<p>So Capitec is getting Big headed now, back then when the bank started it used to take care of the needs of Clients. Suddenly my Capitec App stopped working and I went to the branch in Fochville only to learn that my account is Closed. Patricia Mo***eng called the head office or whatever.... and she asked asked a bunch of stupid Questions to ask me, poor woman. I had to explain my account as if they don't have access to check. My account is closed and theyou even lie and say theya tried to call me. Nxa I have a small business and uses Capitec to save and transact, ofcause there will be alot of movement as my small business grow. Capitec does not have a Business account. I find it so Stupid and disrespectful to just close my account because I'm suspected to use MMM. Why should I suffer because of MMM clients? Why should my small business suffer... just pulling the plug just like that and asking me stupid question like if I can proof I have a small business, if I can proof I own a car wash... Utterly disguised and humiliated by Capitec. I have a good mind of closing my account and go somewhere else nxa...</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Jun 2016, 06:46
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply27 Jun 2016, 12:19
Official

Good day Mr Mapulane

With reference to our telephone conversation held on Friday. I tried calling you today, but with no success.

Please be aware that I have investigated your matter. Kindly refer to my response I sent you via email correspondence.

Should you have any enquiries with regards to this matter, please feel free to contact me anytime.

Kind regards

Candice Dawson