My Account Closed
<p>So Capitec is getting Big headed now, back then when the bank started it used to take care of the needs of Clients. Suddenly my Capitec App stopped working and I went to the branch in Fochville only to learn that my account is Closed. Patricia Mo***eng called the head office or whatever.... and she asked asked a bunch of stupid Questions to ask me, poor woman. I had to explain my account as if they don't have access to check. My account is closed and theyou even lie and say theya tried to call me. Nxa I have a small business and uses Capitec to save and transact, ofcause there will be alot of movement as my small business grow. Capitec does not have a Business account. I find it so Stupid and disrespectful to just close my account because I'm suspected to use MMM. Why should I suffer because of MMM clients? Why should my small business suffer... just pulling the plug just like that and asking me stupid question like if I can proof I have a small business, if I can proof I own a car wash... Utterly disguised and humiliated by Capitec. I have a good mind of closing my account and go somewhere else nxa...</p>
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Mr Mapulane
With reference to our telephone conversation held on Friday. I tried calling you today, but with no success.
Please be aware that I have investigated your matter. Kindly refer to my response I sent you via email correspondence.
Should you have any enquiries with regards to this matter, please feel free to contact me anytime.
Kind regards
Candice Dawson
Good day Mr Mapulane
With reference to our telephone conversation held on Friday. I tried calling you today, but with no success.
Please be aware that I have investigated your matter. Kindly refer to my response I sent you via email correspondence.
Should you have any enquiries with regards to this matter, please feel free to contact me anytime.
Kind regards
Candice Dawson
