Multiple Unauthorised payments permitted via Capitec banking app.

Security breach by way of Capitec on Woolworths payment portal. My usual woolworths payment I make on their app wasn't allowed today due to a technical issue. So the transaction never went through, yet Capitec granted payment four times for the amount I wanted to pay, and this without me having to enter my remote pin! I always have to provide my remote pin for payments, but how does the Capitec app allow payments four times for one transaction that was cancelled due to a technical error? How?

I don't use Facebook or Twitter, so this doesn't allow me to communicate with your developers as requested on Google play. There is nothing to troubleshoot, I just want my money back in my account. I wasn't happy to learn that in order to reverse the payments I never authorised, I would have to pay more than half the amount for each transaction. How ludicrous since I never agreed to make four payments for the same bill. I didn't even authorise one payment due to the technical glitch because the transaction never reached the authentication portal. The inconvenience this is causing me puts so much stress on my life right now, and having to wait for things to be resolved in 14 days is pathetic given that I have also already wasted so much money on a calls to resolve this problem.

I just need to make it clear that I wasn't directed to the Capitec banking app in order to allow authentication, and I wasn't given the message to enter my remote pin, and finally, I wasn't asked if I wish to confirm payment in the amount I was wanting to pay. None if those prompts came up. There is no confirmation of payment from Woolworths for any of these payments, and the only thing changed is that money is gone from my bank account and the record shows the money is paid to woolworths four times for the initial amount I could not process due to the technical problem.