Multi loans account_prohibitive reporting on ITC

I have been capitec client for over 5 years now and had thought of the bank as being client centered but only to now face a challenge as a result of their processes which are prohibitive.<br> <br> I accepted a pre approved multi loan facility which I have used on some occasions and have always paid up on time and in full. However, on my ITC the facility appears as three different loan accounts as you insert the date the facility was accessed in front of the account number. As a result, it can be easily taken to represent numerous accounts. I am in the process of applying for a homeloan - a facility you do not offer and I am facing challenges due to how you report to credit bureaus. <br> <br> I called in to simply ask for a letter clarifying that this is one account, preceded by dates and that the facility is closed. However, Simnikiwe Williams only gave me attitude and told me that it is not their responsibility and they would not care what happened as a result.<br> <br> I am highly disappointed and will certainly be terminating my association with this bank. I'd rather pay more else where for a better service.