Multi loan fiasco

16 January 2016 popped in at Capitec East Rand mall, with payslip and bank statements,to renew my multi loan facility (sms received from Capitec) sat more than a hour at a desk counter 10 with a coloured female (no name tag) to be told i can't renew or upgrade to the ML function because i owe Capitec R900-00. Are these accounts of mine settled month end or not? Yes it is why am i denied to upgrade to the ML function? Am i a flight risk or a *********? No all accounts are settled month end, i was always impressed with Capitec,sadly i have to confess now that i am disappointed with this business practise.you will lose business and clients by ignoring your clients!! So i left Capitec feeling shocked and unappreciated! Thanx Capitec