Multi loan contract breaking by Capitec bank

<p>Capitec's multi loan run for a six month duration after you are to reapply for the multi loan's availability. No problem with that.</p> <p>On 2017-03-24 at 23:15 I received a sms notification informing me that my multiloan facility is to close on 2017-03-31 and that I need to reapply. After a month filled with unexpected expenditures,I found myself at that time at a town other that my home town and I had to make use of this facility to get back home. I attempted to transfer money from the multi loan to my account,but got a message that it was temporary unavailable. The next day,a Saturday I went to a branch in Worcester mountain mill mall and was informed that the facility is no longer available due to the term laps on 2017-03-31. Being the date at that time only 2017-03-25 I failed to understand how the facility could not be available as there clearly still is 6days left of the term of six months. Not the assistant or the brach commander could answer this question. They phoned a call center who told them its how it is. I requested a copy of my contract and it did not make provision for a week early relapsing of the contract. I was then left at another town then my home town without money thanks to Capitec. Forced to borrow to get back home. I send a email to Capitec customer service,who replayed on 2017-03-28 that: <br />"The facility does tend to prematurely expire due to it reaching the term expiry. I trust that the matter below has been resolved." Sorry to say,but Capitec,you broke your own contract and you left me stranded when I expected it the least.Then sending me a email like this for crying out loud!!!!! The only reason I haven't moved my banking portfolio to another bank yet is due to a friendly helpfull assistant called Nicole at Capitec at Mountain Mill Mall Worcester who assisted me on 2017-03-27. My trust in Capitec is a thing of the past and after this experience I cant recommended this institution anymore.</p>