multi loan cancellation

Three months ago I app**** for a multi loan and I was advised that the system will be changing in 6 months time and that by the end of Jan I will need to update to new credit facility. On Wednesday my multi loan repayment went off when I am suppose to access it again they have automatically cancelled it without telling me they sent me an sms saying my repayment is done and I could access it again...I went to the branch in centurion the manger there just said sorry the head office cancelled it....what an inconvenience I signed a contract to have access to that loan until January as long as my credit record doesn't change I am so disappointed with the service I got and it has caused a whole lot of inconvenience.O want someone to ****en call me and fix this mess.<br>