NM
Nonhlanhla M

1 reviews | Active since Dec 2017

28 Dec 2017, 06:39

******

I was ****** just after I tried withdrawing cadh on my account I did not withdraw but a few minutes later I could not find my card and some one withdrew money on my account... I called capitec Bank and I was told to wait 8days for a response... Is it possible that you can maybe speed up the waiting period

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Dec 2017, 08:20
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nwabisa Tom will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply03 Jan 2018, 14:36
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Nwabisa Tom

Complaint Management

Capitec Bank

Best regards,