Ms Smith

First name: Catherine gladys

Last name: Smith

Mobile number: ***

Email address: ***

Message: To whom it may concern, I visited the Capitec Branch in Graaff-Reinet to deposit money at the ATM but i was smoking and did not have a mask to cover my mouth. The consultant that assisted me Mr Eldridge Meyer indicated that i will not use the atm as i did not have a mask on but with an attitude. The manner in which Mr Meyer spoke with me was disrespectful and it is not the first time.+- 2 to 3 weeks ago Mr Meyer also assisted me at the bank and again he spoke with me as i am a child of him , today i realize that it wrong to speak with a customer in that manner. I reported Mr Meyer to the branch Manager Mrs Nasreen Hartley and yet again in front her he was disrespectful towards me.For the past 8 month an amount of +-R300 000 went through my capitec account and i deposit over R25 000 in my bank account every month. I Feel as a capitec customer and human being i would rather bank anywhere else as Mr Meyer appauld me. i dont know what kind of hold Mr Meyer has over Mrs Hartley as she did not attend to my Complain . ''if i dont hear anything from you within the next 12 hours i definitely will change my account to another bank and i can assure you that 10 more people will follow as Graaff-Reinet is a very small town.