Ms

You i was ****med last month on the 7th. Two guys came to me allerging to be working for cherkers as promoters. they asked me to open my checkers extra savings app, when i was buzy focusing on my baby because he was crying they then closed it and opened my capitec app. I have a fixed account under my daughter Ontshiametse with amount of R31 000 + . They were able to unlock my money and i was told you cannot do it trough the app unless you go to the branch. They unlocked my fixed account with R557 penalty and bought betway vouchers for R 17 500. I kept calling them but their response is we are still busy investigating. I need answers or my money back because I didn’t go to the branch. Yesterday on the 11th of march I received a call from capitec and the lady said they were only able to get R200 from betway because the money was withdrawn already. I asked her how did they unlock my fixed account, she then said” they locked in on their phone with my app and called capitec to release my money” I asked her how come they didn’t ask them the security questions then she said “ they had your capitec app working on their phone so the agent who was helping them sent the OTP .I don’t know where was it sent because i had my phone when I received a message saying “ your transaction will be processed “ . I kept telling the lady that i am not the 1 who made that call, yes they had my pin and facial recognition but i didnt call capitec. I wanted money last year and i was forced to go to the branch because i was told i cant do the transaction via the app. Capitec failed me because they can see my app being locked in on another phone, same time money being unlocked and bought betway vouchers for R17 500 and they don’t bother calling me to check if its me or not. I mean people are being ****** their phones everyday and for them not to ask security questions is a big issue . I hate this bank with all of my heart and i will make people aware of your weak security