Ms Cinisile Mabuza

I asked them to do an exchange on my funeral cover just to change someone from Spouse to relative they remove that particular person and added her as a new one on my policy I asked them if something happens to her are they going to cover her , they said no she is new but I was paying for her for over six month I just want to know where did my money goes they said policy doesn't work like that, this bank is robbing me and I'm not okay at all just to change a word only they benefited on me i regret having the cover with them, they don't even care